i presume you got the link on your mobile to open it ,and then they go to your account at ticketmaster?
I was surprised i got the link about an hour after the game last sat night quickest it has ever been .
But it would not let me open it till Monday morning,then the forward option did not work till Thursday.
But all worked ok.
Phoning Ticketmaster is a complete waste of time ,they tell you to go to the app anyway,they apologise that no one will answer your call.Thats been my experience since the first game ,a bit of a mish mash .